Dune Sparkle – Frequently Asked Questions
BACK ORDERS
What are back-ordered items?
Items listed as back-ordered are not currently in stock and will take additional time to be delivered. If your order contains multiple products, in-stock items may ship first and back-ordered items will ship separately once available.
How long will it take for me to receive my back-ordered item?
Wait times for back-orders vary depending on the product and current availability.
Do I have to pay the full amount upfront when the item I’m ordering is on back-order?
Yes. Full payment is required at the time of purchase to secure a back-ordered item.
Can I return my back-ordered item if it arrives after 15 days from the original order date?
Yes. If you are unable to make a return within the original window, returns for back-ordered items must be initiated within 15 days of when the item was shipped.
E-GIFT CARDS
How can I check the balance of my e-gift card?
If your gift card is linked to a customer account, you can check the balance in your account dashboard. For customers without accounts, contact Dune Sparkle customer care via dunesparkle.com and request your remaining balance.
REPAIRS
What is your warranty policy?
All Dune Sparkle jewelry is protected under a standard one-year warranty. Fine jewelry may have extended protection. Fees may be added if components are unrepairable or missing. Some items may not be covered; check detailed policy on dunesparkle.com.
How much is the repair fee?
Repair fees vary depending on whether the item is under warranty. If outside warranty, a standard repair fee applies.
How can I get my item repaired?
To begin a repair request, contact customer service through dunesparkle.com with a description of the damage.
My item is tarnished — can this be repaired?
Tarnishing is natural wear and not eligible for repair. Check the care guide on dunesparkle.com for tips on keeping your jewelry looking its best.
How can I check on the progress of my repair?
For information about an ongoing repair, please contact customer service through dunesparkle.com.
RETURNS
What is your return policy?
If you are not completely satisfied with your purchase, you may return items in original condition within 15 days of the ship date for a refund. Returned items must be unworn, unaltered, unwashed, and in original packaging.
I received an incorrect/defective/damaged item. What should I do?
Please contact Dune Sparkle customer care with a description of the issue so we can assist.
Do you offer free returns?
Return policies vary by region. A flat return fee may be deducted from refunds to cover return shipping unless otherwise stated.
Do you offer exchanges?
At this time, Dune Sparkle does not offer direct exchanges.
REWARDS / DISCOUNTS
What is the rewards program?
Our rewards program allows customers to earn points on purchases that can be redeemed for discounts on future orders once registered via dune spark le.com.
How do I use my rewards points?
Once you’ve earned enough points, codes can be redeemed in your account and entered at checkout.
Do my rewards points expire?
Unredeemed points may expire after a period of inactivity on your account.
Can I use multiple vouchers/discounts?
Only one promotional code may be applied per order.
I just made a purchase — where are my points?
Points will be added to your account after the purchase is processed.
How can I check my points balance?
Log in to your account at dunesparkle.com and visit the rewards dashboard.
SHIPPING
How do I know if my order has shipped?
You will receive a shipping confirmation once your order leaves the facility. Tracking information is provided when available.
Can I edit my order?
Orders may be edited if they have not yet been processed for shipment. Contact customer care at dunesparkle.com for assistance.
When will my order arrive?
Delivery times depend on your selected shipping method. Estimated delivery windows are provided at checkout.
Do you offer international shipping?
Yes. International orders may be shipped to select countries. Duties, taxes, and other fees are the responsibility of the customer.
Do you ship to PO boxes?
At this time, Dune Sparkle does not accept PO box addresses for delivery.
What happens if I refuse the package?
If delivery is refused, any shipping costs and return fees may be deducted from your refund.
Do you replace lost or stolen packages?
If a package is lost or stolen after tracking indicates delivery, contact customer care so we can assist.
Customer Care & Support
For additional help, visit dunesparkle.com and access the support or FAQ section.