Return Policy

At Dune Sparkle, customer satisfaction is very important to us. We take pride in offering carefully curated Dune Sparkle products through dunesparkle.com, and we want you to feel confident in every purchase. If for any reason you are not completely satisfied with your order, this Return Policy outlines the guidelines and conditions for returns.

Eligibility for Returns

To be eligible for a return, items must be in their original, unused condition. Jewelry must not show signs of wear, damage, alteration, or misuse. All original packaging, tags, and accompanying materials should be included and returned with the item.

Products that have been worn, scratched, resized, modified, or otherwise altered after delivery may not qualify for a return. Dune Sparkle reserves the right to inspect all returned merchandise and determine whether the item meets the return requirements.

Certain categories of products may not be eligible for return due to hygiene or safety reasons. Additionally, items marked as final sale, promotional clearance items, or special limited editions may be excluded from return eligibility. Any such exclusions will be clearly indicated at the time of purchase.

Return Request Process

To initiate a return, customers must submit a return request through the appropriate section of dunesparkle.com within the stated return window. Once the request is reviewed and approved, further instructions will be provided.

Returns that are sent without prior authorization may not be accepted. It is important to follow the return instructions carefully to ensure proper processing. Dune Sparkle is not responsible for items returned without confirmation or for packages that are lost during transit without proper tracking.

Condition of Returned Items

All returned products undergo a quality inspection upon arrival. Items must be in the same condition in which they were received. If a returned item does not meet the required standards, Dune Sparkle reserves the right to refuse the return or adjust the refund accordingly.

If an item is returned in a condition that makes it unsellable, it may be sent back to the customer. We recommend handling all jewelry with care and storing it properly before initiating a return.

Refunds

Once a return is received and approved following inspection, a refund will be issued to the original payment method used at checkout. The timing of the refund may vary depending on the payment provider and financial institution.

Refunds are issued for the value of the returned merchandise only. Any additional services, special handling, or non-refundable components associated with the order may be excluded from the refunded amount, in accordance with applicable policies.

Dune Sparkle reserves the right to deny refunds if returned items do not meet the return eligibility criteria outlined in this policy.

Exchanges

At this time, Dune Sparkle does not offer direct exchanges. If you wish to obtain a different item, we recommend completing the return process for the original purchase (if eligible) and placing a new order separately through dunesparkle.com.

Damaged or Defective Items

If you receive a product that is damaged or defective upon arrival, you should report the issue promptly through dunesparkle.com. Please provide detailed information and, if requested, supporting documentation so that we can evaluate the situation.

After review, Dune Sparkle will determine the appropriate resolution, which may include replacement, repair, or refund at our discretion. Items damaged due to normal wear and tear, improper care, or accidental damage after delivery may not qualify as defective.

Incorrect Items

If you receive an incorrect item, notify us through dunesparkle.com so we can investigate and provide instructions for resolution. The item must remain unused and in original condition while the matter is reviewed.

Gift Returns

If you received a Dune Sparkle item as a gift and wish to return it, you may be eligible for store credit, subject to verification of the original purchase and compliance with return conditions. Gift returns must meet the same eligibility requirements as standard returns.

Policy Changes

Dune Sparkle reserves the right to update or modify this Return Policy at any time. Any changes will be posted on dunesparkle.com and will apply to purchases made after the updated policy becomes effective.